Respectful Behaviours Framework

Communication

• Communicate regularly with colleagues at all levels.
• Proactively share appropriate information and encourage others to do so.
• Use communication styles appropriate to your audience.
• Encourage two way communication.
• Use inclusive and appropriate language.
• Present information to promote understanding.
• Listen and ask questions in order to understand.
• Consider the communications systems and methods you use to be accessible. 
• Ensure that individuals who are remote working have effective and responsive communication channels

• React defensively to feedback.
• Use jargon inappropriate to the audience.
• Interrupt.
• Talk or write at inappropriate length.
• ‘Guard’ information.
• Not credit others for their work.
• Refuse to acknowledge the point of view of others.

Embracing change

• Create an environment that encourages innovation and is receptive to change.
• Articulate the rationale for change and keep others informed.
• Plan and monitor change initiatives.
• Respond to change in an objective manner.
• Recognise that there can be an emotional reaction to change and manage this thoughtfully.

• Not involve stakeholders.
• Focus on the barriers to change.
• Find negative reactions excessively limiting.
• Consistently dismiss and disrupt drivers for change.
• Fail to build on others’ ideas for change
• Complain and don’t act to make change.

Personal & Professional development

• Show commitment to your own personal and professional development and actively encourage others to do the same.
• Ensure equal access to development opportunities.
• Reflect on your own performance.
• Seek and learn from feedback.
• Foster an open environment in which new ways of working are encouraged.

• Limit development of self or others.
• Do not engage with development opportunities.
• Think training without support will ‘fix’ development issues.
• Not transfer learning to work.

Valuing diversity

• Treat individuals with dignity, respect, courtesy and consideration.
• Are aware of, and respect, cultural and social differences.
• Recognise and value the contributions of different viewpoints.
• Display integrity and ethical behaviour.
• Challenge actions and words which do not support diversity and equality.
• Role-model high standards of behaviour.

• Unfairly criticise colleagues.
• Avoid responsibilities.
• Not recognise own potential for bias.

Leadership

• Build commitment, engagement and a shared sense of purpose with those around you.
• Articulate clear objectives.
• Provide, and request regular and effective feedback.
• Plan and organise workloads to meet deadlines within resource constraints.
• Be mindful of other’s priorities when organising tasks.
• Be resilient and support those around you.
• Differentiate between important and urgent tasks, prioritising effectively.
• Give credit to, and celebrate the achievements of others.
• When appropriate, involve others in decision making.
• Identify reasons for disquiet or conflict and take measures to resolve them.

• Blame the system or others.
• Not take responsibility for actions.
• Not listen.
• Ignore criticisms.
• Use emotional instability as a method of control.
• Not share information.
• Avoid unpopular issues and decisions.
• Inappropriately put personal agenda ahead of wider considerations.
• Exert an oppressive level of control (micro-manage).